An introduction to Certification, Audit and the true CSR value of a Quality Management system.
Many business functions we take for granted – human resources, health and safety, environmental management – are relatively young; they have become well established only in the past half century. Quality management and CSR is also a late arrival, but like the others has grown in sophistication and complexity over recent decades.
The basic principles of quality management are uncontroversial; prioritising customer needs, reducing errors and documenting processes to improve efficiency. But customer demands for supply chain transparency and reliability are growing, especially in the light of the disruption caused by the coronavirus pandemic.
Independently certified quality management systems are likely to become the standard in many markets in the coming years. According to our insights, only 12.5% of registered suppliers have certified quality management systems in place.
In this whitepaper, we will investigate why it’s important to have Quality Management and CSR systems in place across your supply chain, and how it can help you to grow your business, maintain competitive advantage and reduce costs.