A leading property management company needed to replace its manual PQQ process to improve supplier compliance, streamline ESG data collection, and scale across regions. They needed a digital solution that focused on risk. This solution had to work with their procurement systems. It also needed to support their long-term sustainability goals. They faced challenges due to a diverse supplier base and limited internal resources.
Implementing a Digital, Risk-Based Approach
Following a competitive tender process, the company selected our platform for its proven expertise and robust online PQQ framework, designed to address a wide range of ESG requirements.
Key components of the solution included:
- Managed Onboarding and Validation – A dedicated team delivered phased supplier engagement, ensuring smooth onboarding and communication.
- Risk-Based Supplier Classification – Strategic and high-risk suppliers were subjected to comprehensive assessments, while low-risk or one-off suppliers followed a streamlined review process.
- Procurement System Integration – Integration with a third-party source-to-pay software enabled live compliance updates. Non-compliant suppliers could be automatically flagged or blocked, mitigating potential risk.
40% Faster Onboarding and Measurable ESG Improvements
Within 12 months, the platform delivered significant operational improvements and measurable ESG results:
- Automated compliance checks and real-time risk monitoring reduced manual workload and increased visibility across the supply chain.
- Over 2,000 suppliers onboarded, representing 70% of total supplier spend.
- Supplier onboarding times reduced by 40%.
- Suppliers improved ESG performance by up to 56% in six months using the Achilles Sustainability Scorecard, enabling continuous collaboration and progress tracking.
The programme, initially focused on the UK, has now expanded across Europe, APAC, and the Middle East. The addition of the carbon module has enhanced emissions data capture, supporting advanced ESG reporting and long-term sustainability goals.
Looking Ahead
Building on the success of the digital PQQ implementation and supplier risk model, the company plans to deepen its ESG reporting and carbon data analysis. The next phase includes expanding supplier coverage across additional regions and refining risk profiling to anticipate evolving regulations. By continuing to leverage automation and integrated data, the company aims to further strengthen supply chain transparency and embed sustainability metrics into procurement decision-making.
Conclusion
Switching from a manual PQQ process to a digital, risk-based model has transformed supplier management and compliance for this leading property company. The solution has delivered faster onboarding, measurable ESG improvements, and greater control over supplier relationships, ensuring the company is well-positioned to meet future sustainability and regulatory demands.
