Cookie notice

Achilles uses cookies and web beacons on its websites and within our supply chain management platform. This cookie notice explains more about cookies and why we use them. It also explains how you can control and opt out of receiving them.

The cookies used on our publicly available website and those used on our supply chain management platform, which is restricted to Achilles’ customers only, are different. As such, the cookie information for the website and the platform are provide separately in this notice.

We update this cookie notice from time to time in response to changes in applicable laws and regulations and to changes on our website. When changes are made, we will update the ‘Last Updated’ date at the top of this page.

Please review this cookie notice periodically to check for updates.


Cookies are small text files and web beacons (sometimes called ‘pixels’) are small graphic images. They are downloaded to your device when you visit a website or receive certain emails unless you have set your browser to stop them.

We use several types of cookies on the public Achilles webiste. The types of cookie and web beacons we use on our website include:

Strictly necessary cookies

These are essential to the operation of our website or platform and enable you to browse and use all features of the website or application.

Functionality / preference cookies

Functionality cookies remember the choices you make when you visit our website or platform. This includes, for example, your choice of language and text sizing. They remember your preferences on return visits and tailor your use of our website or platform.

Statistics / analytics cookies

These cookies collect anonymous information about your use of our website or platform such as the pages you visit most often, how you arrived at the site or application and error message you receive. These do not collect any personal information and are used to improve our website or platform performance.

Marketing cookies / pixels

These are placed on our public website by trusted third-party suppliers to Achilles and help us count visitors to our website from advertisements we have placed on other websites or from emails we have sent to you. They provide aggregated information which we use to monitor the success of our marketing campaigns. We collect information about your use of our website to advertise using remarketing services, including Google Ads, to serve you ads that relate to your activity on our site. We do not use marketing cookies or pixels on our supply chain management platform.

Further technical details of each cookie used on this website can be found for our website and platform in the tables below. You can also learn more about cookies by going to



You can manage and delete cookies and web beacons through your web browser. Each browser manages cookies differently, but you can learn more about cookie settings in the most common browsers using the links below:
Safari for Mac
Safari for iOS
Internet Explorer


We use the following cookies on our public website at

Strictly Necessary Cookies

Domain Cookie Name Description Duration PHPSESSID Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. Session catAccCookies UK Cookie Consent WordPress plugin. Stores the user’s cookie consent for the current domain 30 days
Cloudflare _cfduid Used to by Cloudflare to help protect against DDOS attacks. 1 year


Functional / Preference Cookies

Domain Cookie Name Description Duration _icl_visitor_lang_js Remembers the user’s selected language version of a website 24 hours wpml_browser_redirect_test Determines language selection for website visitors and redirect the website visitor to the correct language based on location. This language setting is then stored. Session
Linked-In lang Remembers the user’s selected language version of a website Session


Statistics / Analytics Cookies

Domain Cookie Name Description Duration _dc_gtm_UA-# Associated with sites using Google Tag Manager to load other scripts. Without it, other scripts may not function correctly. 1 day _ga Monitors the use and performance of our website –distinguishes unique users by assigning a randomly generated number 2 years _gid Used to distinguish users on Google Analytics in order to count user visits and traffic sources so that we can measure and improve the site performance 1 day Collect Used to send data to Google analytics about your device and behavior. Usage of the site by your devices and marketing channels is tracked Session


Marketing Cookies & Pixels

Domain Cookie Name Description Duration _fbp Used by Facebook to deliver a series of advertisement products from third party advertisers. 3 months
Google Analytics _gat This cookie is associated with Google Universal Analytics. It is used to throttle the request rate – limiting the collection of data on high traffic sites 1 day
Hubspot _hssrc This cookie is used to keep track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts. 13 months
Hubspot _hstc Used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 13 months
Hubspot _ptq.gif Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Session Ad/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session bcookie Browser ID cookie for sharing the content of the website via social media 2 years bscookie Browser ID cookie for tracking he use of embedded services 2 years BizoID LinkedIn Ad analytics to enable user-based content 29 days fr Used by Facebook to deliver a series of advertisement products from third party advertisers 3 months
Hubspot hubspotutk This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. Session
Double click IDE Used to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user 1 year
Twitter i/adsct The cookie is used by in order to determine the number of visitors accessing the website through twitter advertisement content. Session lidc Used by Linkedin for tracking the use of embedded services 1 day Pagead/1p-user-list# Pending Session
Twitter Personalization_id This cookie is set by Twitter – The cookie allows the visitor to share content from the website onto their Twitter profile. 2 years
Double click Test_cookie Used to check if the user’s browser supports cookies 1 day tr Used by Facebook to deliver a series of advertisement products from third party advertisers Session UserMatchHistory LinkedIn Ad analytics used to track visitors on multiple websites in order to present relevant adverts based on visitor preferences 29 days



We use the following cookies within our supply chain management platform. Access to the platform is restricted to authorised users working for Achilles’ customers:

Domain Cookie Name Description Duration
SnapEngage SnapABugHistory Used to keep track of the visitor visits and last chats. 12 Months
SnapEngage SnapABugRef Records visitor origin and site entry to display the referring URL to a chat agent to gain insight into the source of the visitor and the context of the chat. 2 Hours
SnapEngage SnapABugUserAlias Stores the visitor alias (name) on use of the setUserName() Javascript API. Used to support subsequent chats so a chat agent doesn’t need to collect information again. 12 Months
SnapEngage SnapABugVisit Used to keep track of visitor visits and display number of visits and returning visits to a chat agent. Session
SnapEngage SnapABugChatSession Set during an active chat in progress to keep track of the session so that a chat can persist across the pages of the site. 16 Minutes
SnapEngage SnapABugNoProactiveChat Used to control whether or not the SnapEngage chat widget should re-prompt the visitor with a proactive chat message. 30 Minutes
SnapEngage SnapABugChatPoll Tracking of the index of the chat messages received. 16 Minutes
SnapEngage SnapABugChatView Enforces that only one chat window is available for the user per active chat session. 16 Minutes
SnapEngage SnapABugBanned Records when a visitor is banned from chatting by agent (ban command) to prevent future chats. 30 Days
SnapEngage SnapABugChatWindow Records the position and minimized status of the chat box when the visitor navigates across the page. 30 Minutes
SnapEngage SnapABugMinimizeStashCookie Used for the detection of new messages while the chat is minimised.
SnapEngage SnapABugAgentAvatar Stores the agent image URL in order to show the agent avatar on the minimise state of the chat. 16 Minutes
MyAchilles mystage_Green Used to identify which swing environment is being presented to the client. Session
MyAchilles tykapi_stage Used to identify which swing environment is being presented to the client. Session
Userlane userlane_context Used to manage session information Session
Userlane userlane_user Randomised identifier to identify a user, stored as a cookie. Session
Azure B2C x-ms-cpim-cache Used for maintaining the request state. Session
Azure B2C x-ms-cpim-csrf Cross-Site request forgery token used for CRSF protection. Session
Azure B2C x-ms-cpim-sso Used for maintaining the SSO session. This cookie is set as persistent, when Keep Me Signed In is enabled. Session
Azure B2C x-ms-cpim-trans Used for tracking the transactions (number of authentication requests to Azure AD B2C) and the current transaction. Session
Heap _hp2_id.APP_ID Used to store user_id, identity, other ids 13 Months
Heap _hp2_ses_props.APP_ID Used to store timestamp and cookie domain/path 30 Minutes
Heap _hp2_props.APP_ID Used to store properties set by addEventProperties API 13 Months
Heap _hp2_hld.* Used to determine which domain a cookie can be set on Session



If you have any questions about our use of cookies or web beacons you can contact us at