COVID-19 Resources for Buyers

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These are unprecedented times

Despite significant efforts to contain the spread of the virus, countries around the world continue to be hugely impacted.

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There is no mistaking that we are living in unique times. Business continuity is front of mind for many businesses, and supply chains will need to flex to accommodate dramatically different demand and working conditions. From operations to workforce management, businesses face unprecedented challenges. At Achilles, we are committed to helping our customers navigate these difficult market conditions. In the regions most severely impacted by COVID-19 infections, Achilles maintains a vast network of pre-qualified suppliers. It is our mission to ensure that we effectively connect buyers and suppliers to ensure continuity of business wherever possible. We are here to help buyers in our network illuminate sources of compliant supply and to support supply chains by keeping businesses connected and securing business in uncertain times.

There are over 200 product codes for which more than

0 %

of the supplier base is at risk.

Driven by insight

Supply chain intelligence at your finger tips

Understand the trends, data and impact on your supply chain with resources and reports from Achilles and other reputable sources.

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Protecting your supply chain

Read our latest report with advice on how to navigate uncertain times, understanding the risks, identifying alternative sources of supply and getting through this together. Read more.

Additional resources

The latest industry reports and resources following the impact of COVID-19 on supply chain disruption. Learn more.

Action plan

A simple guide on what you can do, as a buyer and procurement team, to try to mitigate major supply chain disruption. Learn more.

Identifying additional suppliers

Use features in your platform or our short COVID-19 pre-qualification questionnaire to identify which suppliers are best placed to cope during this time.

Helping with emergency tenders

Contact us if you have a tender or project that requires fast tracking. We can help to find suppliers across our entire network.

Need to Know


Please do also contact your local Account Manager if you have any specific questions or concerns.

How can I make use of my Achilles Buyer membership to quickly identify compliant suppliers or contractors to provide products or services?

Your dedicated Account Manager can assist you with any queries about how to access this information using your Achilles buyer membership, you should contact them in the first instance.

Alternatively, contact our Customer Success Team who are fully trained and ready to support you.

I recently renewed my Achilles subscription or membership, can I get a refund?

Whilst we acknowledge that this is a difficult time for global business, we believe it is more important than ever to maintain your Achilles Community supplier subscription or buyer membership. For suppliers and buyers, a clear, transparent, accurate and compliant supply chain is critical in order to ensure continuation of supply.

At this time, we have not revised our refund policy. Please refer to the Terms and Conditions of your Community subscription or membership for full details.

I still need suppliers to be audited, will scheduled audits still go ahead?

Our Audit Team are working to ensure that all scheduled audits are carried out where possible.

Due to the current situation, and in the interests of our customers and our staff, we have implemented a virtual audit process whereby we can provide the audit service you expect without unnecessary risk to the people involved.

They will be contacting all suppliers who have an audit scheduled to explain the options available.


What is a virtual audit?

A virtual audit is just like the management systems element of our current audit products, however, it is carried out electronically through the use of a Skype or Microsoft Teams link sent by the dedicated Auditor. This link can also be shared with colleagues who might be required to assist you during the audit process. The Auditor will work his or her way through the audit protocol and ask you to share information on screen.


What happens for physical UVDB Verify site audits?

For companies who receive a management system and site audit as part of their UVDB Verify registration the UVDB Steering Group have agreed to recognise the management system audit until site work resumes. When restrictions on work and travel are lifted we will work closely with suppliers to visit site and complete the audit to ensure they demonstrate full compliance as soon as possible.

Webinar: Uncovering business continuity and financial risks that buyers are facing during the COVID-19 pandemic. Join our European panel of buyers and procurement specialists to learn more about combating the impact.

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