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buyer organisation

Achilles UK / our sectors / utilities / buyer organisation / performance feedback

performance feedback

Struggling to differentiate between suppliers who are qualified to provide a product or service?

Do you have difficulty to continuously set and monitor performance metrics?

Would you like to use of an independently scored, industry agreed and standardised performance feedback system that provides an excellent springboard for improvement?

identify and qualify supplier management services

supplier performance monitoring services

Achilles provides performance feedback tools to help both buyers and suppliers. The two parties work together to identify opportunities for improvement and to provide positive feedback when the relationship is working well. The system collects feedback on an on-going basis to allow buyers to differentiate between suppliers based on their performance on contract execution.

service feature	benefit
360 performance feedback mechanism	Provides opportunities for continuous improvement on both sides
Collection of rating information against standard scales	Buyers view of performance feedback information is not limited to their own suppliers
Sharing of approved rating information across the community	Use performance information as a criteria when searching for new suppliers
Feedback about suppliers must be approved by them before the information is available to buyers	Develop suppliers through continuous improvement
A simple on-line tool	All supplier information managed in a single location